Oztix Check-in Help
Issues Logging In
Please check your email address and password No events foundCommon Error Messages
There is an error using compatibility mode The guest could not be added Barcode already checked in No match foundOther Issues
Unable to find a ticket in the guest list Register button has replaced the check-in buttonNo match found
The Patron is at the wrong event
Check the persons ticket. They could of brought the wrong ticket. This will be indicated on their ticket and in their confirmation email.
The wrong event is downloaded to the scanning device
Only one event can be downloaded at any point in time.
From the scan tab, you can see the name of the event currently downloaded to the phone in the bottom left corner.
Confirm this is the event you wish to be scanning. If it is not, tap on "Close" in the top right of the screen, login and select the correct event.
The ticket has been filtered out
Confirm the list of of ticket types that are filtered by following the filtered tickets guide. If you didn't want to filter the scanning disable filtering by navigating to the Settings tab, and set "Apply filter to scans" to OFF