Oztix Check-in Help
Issues Logging In
Please check your email address and password No events foundCommon Error Messages
There is an error using compatibility mode The guest could not be added Barcode already checked in No match foundOther Issues
Unable to find a ticket in the guest list Register button has replaced the check-in buttonThe guest could not be added
Guest has attempted to enter more than once
Question the Guest – determine if he may have purchased a scalped or fraudulent ticket.
Guest is attempting to enter on the wrong day of a multi-day event
On the Scan Tab – Check the event name at the bottom – it should include the day/date
The wrong event has been downloaded to Oztix Check-in
On the Scan Tab – Check the event name at the bottom
A filter has been applied on the Guest List tab, and “Apply Filters to Scans” is switched on.
Go to Settings and set “Apply Filter to Scan” to off and see if the ticket scans.